Complimentary Night Terms & Conditions

• Complimentary night bookings are subject to room availability.
• The offer includes accommodation for up to two (2) guests in one room.
• Travel, transfers, meals, and other incidental expenses are not included unless otherwise stated.
• A valid credit card must be provided at check-in for incidental charges.
• Cancellations must be made at least 72 hours before arrival. Late cancellations or no-shows may result in the complimentary night being forfeited.
• No refunds, cash payments, credits, or compensation will be provided for unused, cancelled, or forfeited stays.
• Guests are responsible for complying with hotel policies and for any loss, damage, or additional cleaning costs incurred during their stay. Such costs may be charged to the credit card provided at check-in.
• The hotel reserves the right to refuse service or terminate a stay without compensation if guests engage in unlawful, unsafe, disruptive, or abusive behaviour.
• Guests are responsible for the security of their personal belongings. To the extent permitted by law, the hotel accepts no liability for loss, theft, damage, injury, or inconvenience arising from the stay.
• Personal information collected during the booking and stay will be handled in accordance with the hotel's Privacy Policy and applicable privacy laws.
• The complimentary night is non-transferable, not redeemable for cash, and cannot be exchanged for other products or services.
• Ignite Hospitality reserves the right to amend or withdraw this offer at any time, subject to existing confirmed bookings.
• Nothing in these Terms & Conditions limits any rights available under the Australian Consumer Law.